Privacy Policy

Introduction

Welcome to the Privacy Policy of Luminary Lens Productions. This policy outlines how we collect, use, disclose, and protect your personal information. At Luminary Lens Productions, located at 2300 Willow Creek Drive, Suite 100, Austin, TX 78741, we are committed to protecting your privacy and ensuring the security of your information. Our contact email is privacy@luminarylens.com, and our phone number is (512) 555-0123. This Privacy Policy applies to all personal information collected through our website, services, and interactions with you.

Luminary Lens Productions, led by Data Protection Officer, Amelia Rodriguez, is dedicated to maintaining the trust and confidence of our clients and website visitors. We understand the importance of your personal data and are committed to transparency in our data handling practices. This policy is designed to inform you about your rights and choices regarding your personal information.

Information We Collect

We collect several types of information to provide and improve our services. This includes:

  • Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when contacting us, requesting a quote, or subscribing to our newsletter.
  • Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us analyze trends and improve the user experience.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us remember your preferences and track your website usage. You can control cookies through your browser settings. Please refer to our Cookies Policy for more details.
  • Project-Related Information: If you engage our video production services, we may collect information related to your project, such as scripts, storyboards, footage, and other materials necessary to complete the project.
  • Payment Information: When you make payments for our services, we collect necessary payment information, such as credit card details or bank account information. This information is processed securely through our payment gateway providers.

We only collect personal information that is necessary for the purposes outlined in this Privacy Policy. We ensure that the data collected is relevant, adequate, and not excessive in relation to the purposes for which it is processed.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to deliver our video production services, respond to your inquiries, and provide customer support. We also use it to analyze and improve our website, services, and user experience.
  • Communication: We may use your contact information to send you updates, newsletters, marketing communications, and other information about our services. You can opt-out of receiving marketing communications at any time.
  • Project Management: For clients engaging our video production services, we use project-related information to manage and execute projects, collaborate with team members, and deliver final products.
  • Payment Processing: We use payment information to process payments for our services and manage invoices.
  • Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
  • Personalization: We may use your information to personalize your experience on our website and tailor our services to your preferences.

We process your personal information based on legitimate business interests, contractual obligations, and legal requirements. We ensure that your data is used in a fair and transparent manner.

Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers include payment processors, email marketing platforms, hosting providers, and analytics providers.
  • Business Partners: In some cases, we may partner with other businesses to offer joint services or promotions. If you participate in these offerings, we may share your information with our business partners.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
  • Business Transfers: If Luminary Lens Productions is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information with third parties with your explicit consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal information to third parties.

Your Choices

You have several choices regarding your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions under applicable law.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
  • Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@luminarylens.com. We will respond to your request within a reasonable timeframe.

Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption to protect sensitive data, such as payment information, during transmission.
  • Access Controls: We restrict access to personal information to authorized personnel only.
  • Security Audits: We conduct regular security audits to assess and improve our security measures.
  • Firewalls: We use firewalls to protect our systems from unauthorized access.
  • Secure Socket Layer (SSL): Our website uses SSL technology to ensure that your data is transmitted securely.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

International Transfer

Your information may be transferred to and maintained on servers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal data, to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@luminarylens.com. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by email or through a prominent notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Luminary Lens Productions
2300 Willow Creek Drive, Suite 100
Austin, TX 78741
Email: privacy@luminarylens.com
Phone: (512) 555-0123

Data Protection Officer: Amelia Rodriguez

We are committed to addressing your concerns and resolving any issues you may have in a timely and effective manner.